Ismenia S

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Verified Reviewer
| map-marker Cranston, Rhode Island

They took my clothes and my money and no one gives me an answer. According to them, they stole my clothes. I have more than 20 days and no one solves anything.

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Laundromax - They took my clothes and my money and no one gives me an answer. According to them,...
I paid to wash my clothes and according to them they stole them. No one has given me an answer nor have they returned my money. It's been more than 20 days now. Nobody calls me or says anything.
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Loss:
$1100

Preferred solution: Give me back what is mine. my clothes that I paid to wash and they don't return them to me.

User's recommendation: Not

Anonymous
map-marker Ludlow, Massachusetts

File a complaint

Laundromax - File a complaint
Laundromax - File a complaint - Image 2
Laundromax - File a complaint - Image 3

On july 8 2022 Cristin Pikul the manager at 1291 liberty st Spfld ma.@ around 12-1pm she called the cops on me for no reason at all and had me removed forcebly for no reason at all as I was peacefully doing my laundry I had told her nicely that thy dryers were filled with lint that it could cause a fire hazard very nicely as I walk to my car to get dryer sheets for my clothes I come back in and she pulls me outside and tells me that I disrespected her by telling her that the lint being filled is a fire hazard so I told her listen Im sorry but im not ur associate nor ur kids imma go back in and finish my clothes and she goes and proceeded to tell me she was gonna call the cops I said go ahead I did t do anything wrong once the cop got there I told him my story and he proceeded to not care that I am a paying customer and hes goin against my human rights as I have not done anything wrong nor put nobody in danger he said dont even start it cause she wants u out and I said Alright I took my clothes out the dryer soaking wet and proceeded to walk out the laundromax as I walked out cristin pikul screamed out thats why ur mad cause I didnt give u the job I told her I dont care cause I have a job a new on its not that serious and since she wanted me banned. For goin there the police asked me for my info and I told him no I didnt do anything wrong so he try to arrest me for no reason but he couldnt cause I didnt do anything wrong!!!

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User's recommendation: Stay away from that dirty place and *** customer service cause now I have hives from the anxiety bs I went through

Anonymous
map-marker Mount Rainier, Maryland

Louse on premises

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They do not clean very well. The floors are dusty, the machines tops are sticky, the machine gaskets are filthy.

The dryers also. It used to be a lot cleaner but they hired someone who is basically lazy and slovenly. Somehow I got a louse on my neck and it might have been from here and my skin started to itch all over. I am not going back any time soon.

Oh also the cleaner mostly likes to talk only to Latinas/Latinos. This is at 3299 Queens Chapel Rd, Mount Rainier, MD.

Recommend: They are bussing many cross border migrants now directly from Tx to DC so there will be a lot of workers to choose from.

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Loss:
$2
Pros:
  • Self service
  • Close by
  • Lots of customers

Preferred solution: Deliver product or service ordered

User's recommendation: Nothing to be concerned about, right?

Anonymous
map-marker Mount Rainier, Maryland

Louse picked up at laundromat

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They do not clean very well. The floors are dusty, the machines tops are sticky, the machine gaskets are filthy. The dryers also. It used to be a lot cleaner but they hired someone who is basically lazy and slovenly. Somehow I got a louse on my neck and it might have been from here and my skin started to itch all over. I am not going back any time soon. Oh also the cleaner mostly likes to talk only to Latinas/Latinos. This is at 3299 Queens Chapel Rd, Mount Rainier, MD. (Basically West Hyattesville, Md)
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Loss:
$10
Pros:
  • Close by
Cons:
  • Machines not maintained

User's recommendation: There are other laundromat around here to choose from if you need to

Anonymous
map-marker North Providence, Rhode Island

Complaint

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The attendant who says she is general manager was yelling at me over asking her for a plastic bag.

I put clothes in wash then went outside whiling washing.

While putting clothes in washer she was yelling at a man but not sure over what.

I came back in to put clothes in dryer,

Went back outside while drying.

Came back in to check clothes.

There was water all over floor,I'm guessing a washer problem.

I went to get my basket and it had been soaked,so I asked her for a bag so I could clothes in bag into basket.

Things happen I did not complain about basket .

She screamed at me saying my basket should not have been under the table in line of the washer pipes.

I put them there to not be in the way of people.

I said nothing I just wanted a bag .

Screaming at me in front of customers over nonsense.

And I said that to her .

You are screaming at me because I asked you for a plastic bag.

Then she told me to get out of her store.

I took my clothes out of drier.

I will never return.

It pushed me to not need to deal with people that are not fit to work with public.

I bought a washer and dryer.

I was told by a woman as I was leaving she was yelling at someone else when I was out of the building.

I will give reviews on yelp and other places to let people know of her.

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Pros:
  • Washers large and inexpensive
  • Free dryer
Cons:
  • Ignorant staff
  • Morning attendant is rude

User's recommendation: Don't go in laundromax

Anonymous
map-marker Nashua, New Hampshire

My w2 is lost I need it

I worked for Manchester NH location and I am trying to locate my W2 so that I can do my taxes. I NEED SOMEONE TO CONTACT ME BACK ASAP. All I'm getting is the run around and ignored from laundromax managers
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User's recommendation: Nope

Earl A Sfb

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Verified Reviewer

They absolutely suck

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Original review Dec 03, 2021
Absolute **** service at every location I've been to. This company doesn't give a damn about their customers or probably for their employees for that matter. Several rude, argumentative and condescending employees. Drop-off service constantly losing our belongings. Mixed up clothes with other people's. No hot water at one of their locations. Health hazard. And so the struggle continues -- round and round we go. An endless cycle of overworked underpaid disgruntled unprofessional workers and nasty complaining customers who want to speak to the manager. Sorry I ever brought our laundry here.
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Cons:
  • Ignorant staff
  • Service and clothes were missing

Preferred solution: Let the company propose a solution

User's recommendation: Don't go here.

1 comment
Guest

They do not clean very well. The floors are dusty, the machines tops are sticky, the machine gaskets are filthy.

The dryers also. It used to be a lot cleaner but they hired someone who is basically lazy and slovenly. Somehow I got a louse on my neck and it might have been from here and my skin started to itch all over. I am not going back any time soon.

Oh also the cleaner mostly likes to talk only to Latinas/Latinos.

This is at 3299 Queens Chapel Rd, Mount Rainier, MD. Recommend: They are bussing many cross border migrants now directly from Tx to DC so there will be a lot of workers to choose from.

Jameha W
map-marker Bridgeport, Connecticut

Dyers and washers

Many locations are being held up with their drying and washing machines due to customers leaving and not getting their clothes out. Ive waited over 20 minutes and dryers havent been available after they have stopped. This is a total lack of control of your business. No signs are posted about the removal of clothes if there are in longer than the exceeded time limit. Employees have stated that we the customer can remove another customers property and leave them in a basket (which in itself will possibly cause a altercation). There needs to be a policy change. This is a total inconvenience to other customers coming to use your services.
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Pros:
  • Free dryer
Cons:
  • Lack of machines
  • Machines not being used of a excessive amount of time

Preferred solution: Policy changes

User's recommendation: Makes your there’s policies in place

Tiffany S Rxc
map-marker West Haven, Connecticut

Bad laundry card n terrible customer service

Laundromax - Bad laundry card n terrible customer service
Laundromax - Bad laundry card n terrible customer service - Image 2

I came in and loaded my laundry card o started two machines with the same card when I went to start my third n last machine, the card kept saying error I called the attendant over who tried the card a few times before goin to get another employee that employee who I later found out was the manager attempted to start the machine as well the whole time both employee kept saying the card was about to go (meaning the card is no good) I asked what about my remaining $12 n Change on the card they said their is nothing they could about it n if the cards goes I just loss my money I ASKED IF I PURCHASED A NEW CARD COULD MY MONEY JUST B TRANSFERED who is willing to loss their money n they just kept saying use all the money on ur card up but I was already finished washing my clothes Im looking for a simple $12 credit for my money that is left on my card Im willing to purchase a new card just dont want to loss the money I already have on my card currently on the laundromat card

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Pros:
  • Free dryer
Cons:
  • Poor service
  • Bad laundry card

Preferred solution: Apology

User's recommendation: Don’t use this place they don’t care about valuable customers… second time having an incident in these location

Anonymous
map-marker North Providence, Rhode Island

Damaged clothing

Clothes came out of the dryer with cuts and silver markings on them. Attendant would not give me district managers contact information. Said the best they could do was rewash them.cuts
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Cons:
  • Ignorant staff

Preferred solution: Replacement of brand new damaged clothing

User's recommendation: Go someplace else

Ricardo R Ivd
map-marker Providence, Rhode Island

In all my years coming to do his laundry I’ve never seen such a bad condition as today I mean it’s been deteriorate deteriorating week by week now you don’t have change machines don’t work the one per

Complaint in all my years I never seen this place such a mess change machine don't work going in about a year your customer service a very rude I think its time for a manager other than the one that works here because theres no reason for this laundromat to be so filthy I had to bring in my own Clorox spray to clean down the tables if you employees cant keep up with this place thats when the manager supposed to step in and do the job did the employees are not able to do it I asked for the main phone number and the lady refuse to give me the number
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Preferred solution: Apology

User's recommendation: Don’t use the laundry mat on Broad Street

Anab D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boston, Massachusetts

Report a worker

The guy working at the laundry Max was saving dryer machines for his friends and I was waiting for dryer before them, this is not the first he has done and its very rude. He was working there 7/7/2021 at11:30am. I have been doing my laundry here for over 20 years and this my first writing a complaint.
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Preferred solution: Let the company propose a solution

Hector H Kgy

Complaint

Ive been to a laundromax and there is never an attendant and restrooms are never unlocked. What is the reason for this?
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t go to a laundromax if you may have to use the restroom

Luis R Nuo
map-marker Providence, Rhode Island

Card that has money on does not work anymore

I ordered a card through the machine and put $70 on it. The card worked in the washers but when it was time to dry my clothes the card would not work and it now says that card was issued to different location. I still have $35 on the card. When i called the manager of that location she was of no help. So now im down $35 and not happy at all, all she said was she could give me another card but could not put the funds back on it. I have the receipt that shows the time and day that i bought that card and put money on it. I use laundromax once a week for my laundry. I would like this to be resolved.
View full review
Loss:
$35

Preferred solution: Full refund

Niqua B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boston, Massachusetts

I fell in front on the business sprained my wrist and messed up my uggs and split my excema open

scapegoated me again and basically no results no resolution Im just going to get a lawyer cause Im in pain I think my wrist is broken
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Loss:
$2000
Pros:
  • Free dryer

Preferred solution: Compensation for my uggs and my fall

User's recommendation: Don’t trust these establishments they a dirty and the washing machines aren’t cleaned of old dirty water

Nancy D Nii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Providence, Rhode Island

Disgraceful service

Updated by user Jul 11, 2020

I would gladly pay for any service done right.

Original review Jul 11, 2020
Part two of this complaint. Wanted to list pictures but your login info is not working.
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Pros:
  • Left my clothes unattended
Cons:
  • Service and clothes were missing

Preferred solution: Full refund

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